Refund policy

Returns and refunds

Request a return within 30 days of delivery through WhatsApp, with your order number and product photos where needed. Change-of-mind returns must be unopened, unused and in their original packaging with the seal intact.

For hygiene reasons, opened or used intimate-care products cannot be returned simply because you changed your mind. This does not affect remedies for faulty, leaking or incorrectly supplied goods, or any mandatory rights under applicable law.

Contact us before sending anything back for return instructions and an order reference. Our return address is: Wu Jian (吴健), Room 204, Unit 2, Building 1, No. 1 Shixiang Road, Jianguang Subdistrict, Fengcheng, Jiangxi 331100, China. Do not send returns to a different sender address shown on the original parcel, or return a leaking bottle before agreeing a safe method. Returns are sent to China, and international return postage can be expensive. We provide instructions before you send the parcel; you pay return postage for a change of mind.

You pay return postage for a change of mind. For a defect, leak or our error, we cover reasonable resolution costs and return postage where a return is needed. There is no restocking fee. Original delivery charges are not refunded for a change of mind unless required by law; they are refunded where due for faulty or incorrectly supplied goods.

After receiving and checking the return, or approving a refund without a return, we notify you and issue the amount due to the original payment method within 10 business days. Your payment provider may take longer to display it. For cancellation before dispatch, contact us immediately. Once dispatched, the return process applies.

Report problems as soon as reasonably possible. This policy does not limit your mandatory legal rights.